Shipping and returns
Where we ship
We ship to Italy and France by express courier, to the address you give in your order (no deliveries to PO boxes).
Shipping costs
| Destination | Cost |
|---|---|
| Italy | free, whatever the order value |
| France | €6.90; free on orders of €59 or more |
For deliveries in Italy, a 10% discount is applied automatically to orders with a product subtotal of €80 or more, and shown in the cart before payment.
The exact cost is always shown in the cart and at checkout, before you confirm your order.
Delivery times
- We prepare your order within 1-2 working days of payment. If you pay by bank transfer, the order is dispatched once the payment has been credited.
- Estimated delivery: Italy 24-72 hours, France 3-5 working days from dispatch.
- When your order ships, we send you a shipping confirmation email.
- In any case, delivery takes place within 30 days of the order confirmation, as required by law.
On delivery
Check that the parcel is intact and the number of parcels is correct. If the packaging is visibly damaged you can accept it "with reservation", noting it on the courier's document, or refuse it.
Damaged, missing or wrong products
Write to us at [email protected], ideally within 10 days of delivery so that we can open a claim with the courier, with your order number and a few photos of the parcel and the products. At your choice, we will send you a new product or refund you, at our expense.
The two-year legal guarantee of conformity, which also covers food products, and your rights for defects discovered later remain unaffected (see the Terms and Conditions, Article 11).
Right of withdrawal (change of mind)
- You have 14 days from delivery to withdraw, without giving any reason: fill in the Request a return form and you will immediately receive an email confirmation, or write to [email protected].
- As these are foods, we can only take back products that are still sealed, not opened. Perishable products identified as such on the product page and products personalised at your request are also excluded.
- Send the products back within 14 days of your notice, to the address we give you; you pay the cost of returning them.
- We refund the full amount paid, including the original shipping costs, within 14 days of your notice, using the same payment method you used for the purchase (by bank transfer, if you paid by bank transfer). If you return only part of an order, we refund what you actually paid for those products, net of any discounts applied. We may wait until we receive the products, or proof that you have sent them, before refunding. If you prefer, you can ask for a voucher of the same value instead.
Contact
For any question write to [email protected] or use the Contact us page.
Full details are in the General Terms and Conditions of Sale.
