Terms and Conditions

Version in force from 28/10/2026

1. Scope

1.1 These general terms and conditions of sale (the "Terms") govern the sale of the products (the "Products") offered on the website www.donnafrancesca.it (the "Site") by Sapori in Corso S.r.l. (the "Seller") to the person placing an order (the "Customer").
1.2 The Site is intended for consumers, i.e. natural persons buying for purposes outside their trade, business, craft or profession. Consumers benefit from the protections of Italian Legislative Decree no. 206 of 6 September 2005 (the "Consumer Code") and of the mandatory provisions of the law of their country of residence, which these Terms do not limit in any way. Business customers can request our trade terms by writing to [email protected].
1.3 The applicable Terms are those published on the Site when the Customer sends the order. The Customer can save and print them; the link is also included in the order confirmation email.

2. The Seller

Sapori in Corso S.r.l.
Registered office: Via Le Matine s.n., Mariotto, 70032 Bitonto (BA), Italy
VAT number and tax code: IT07430790720 – REA BA-556879
Customer service email: [email protected]
Telephone: +39 351 669 49 82

3. Language of the contract

The contract can be concluded in Italian, English or French. The language of the contract is that of the version of the Site in which the Customer places the order; the order confirmation and subsequent communications are sent in the same language.

4. Products

4.1 Each product page shows the essential characteristics of the Product and the mandatory food information (name, ingredients, allergens, quantity, nutrition declaration and, where required, origin), which match the label.
4.2 Photographs illustrate the Product and its packaging. Colours and proportions may vary slightly depending on the screen, without changing the characteristics stated on the product page.
4.3 Products are sold while stocks last.

5. Prices

5.1 Prices are in euro and include VAT.
5.2 Shipping costs are shown on the "Shipping and returns" page and, before the order is confirmed, in the cart and checkout summary. The Customer is not charged any cost other than those shown in the summary.
5.3 Current promotions and their conditions are shown on the Site. Automatically applied discounts appear in the summary before payment.
5.4 If, due to an obvious clerical error, a Product is shown at a price that is clearly different from the correct one, the Seller will inform the Customer before shipping, and the Customer may choose to confirm the order at the correct price or cancel it with a full refund of the amount paid.

6. Order and conclusion of the contract

6.1 To buy, the Customer adds the Products to the cart, enters the requested data, chooses the payment method, reviews these Terms and the privacy notice and sends the order with the "Place order" button. Registering on the Site is optional.
6.2 Before sending the order, the Customer can check the summary and correct data, Products and quantities.
6.3 Orders may only be placed by persons aged 18 or over. Some Products are sold in multiples of a minimum quantity shown on the product page.
6.4 After sending the order, the Customer receives an email confirmation with the order summary, total price, shipping costs, the information on the right of withdrawal and the link to these Terms. The contract is concluded when this email is received.
6.5 If an ordered Product is unavailable, the Seller informs the Customer as soon as possible and refunds any amount paid for that Product within 14 days, using the same payment method.

7. Payment

7.1 The Customer can pay by:

credit or debit card, through the secure payment service Stripe;
PayPal;
bank transfer.

7.2 Card and PayPal account details are handled directly by the payment service providers over a secure connection: the Seller never has access to them.
7.3 With card and PayPal, the amount is charged when the order is placed.
7.4 For bank transfers, the bank details are shown on the confirmation page and in the order email; the order number must be given as the payment reference. The order is prepared once the payment has been credited. If payment is not received within 7 days of the order, the order may be cancelled and the Customer informed.
7.5 If payment fails, the order is not processed and the Customer is informed.

8. Shipping and delivery

8.1 The Seller ships to Italy and France, to the address given by the Customer in the order, by express courier. Deliveries to PO boxes are not possible.
8.2 Shipping costs and times are set out on the "Shipping and returns" page, which forms part of these Terms. When the order is dispatched, the Customer receives a shipping confirmation email.
8.3 Unless a different time is stated when the order is placed, Products are delivered within 30 days of the conclusion of the contract. In case of delay, the Customer may set the Seller an appropriate additional period; if this is not met either, the Customer may terminate the contract and obtain a full refund (Article 61 of the Consumer Code).
8.4 The risk of loss of or damage to the Products passes to the Customer only when the Customer, or a third party indicated by the Customer other than the carrier, takes physical possession of them.
8.5 On delivery, the Customer is advised to check that the number of parcels is correct and that the packaging is intact. If the packaging is visibly damaged, the Customer may accept the delivery "with reservation", noting it on the courier's document, or refuse it.
8.6 The Seller asks the Customer to report Products damaged in transit, missing or different from those ordered to [email protected], ideally within 10 days of delivery, with the order number and a few photos of the parcel and the Products, so that a claim can be opened with the courier. At the Customer's choice, the Seller replaces the Products or refunds their price, at its own expense. The legal guarantee of conformity under Article 11 remains unaffected in all cases, including for defects discovered after this period.

9. Invoicing

For each order the Seller issues the tax document required by law, based on the data entered by the Customer. Customers who need an invoice should request it in the order and provide the required details.

10. Right of withdrawal

10.1 Consumers may withdraw from the contract, without giving any reason, within 14 days of the day on which they, or a third party indicated by them other than the carrier, receive the Products (if several Products are delivered separately, from the day the last one is received).
10.2 Exceptions (Article 59 of the Consumer Code). The right of withdrawal does not apply to:

sealed Products which have been unsealed after delivery and are not suitable for return for health protection or hygiene reasons (letter e). As these are foods, sealed Products can only be returned if they have not been opened;
perishable Products which are liable to deteriorate or expire rapidly, identified as such on the product page (letter d);
Products made to the Customer's specifications or clearly personalised, such as made-to-measure oil or personalised packs (letter c).

10.3 How to withdraw. Before the deadline, the Customer informs the Seller of the decision to withdraw:

through the online form on the Withdrawal from the contract page, reachable from the "Request a return" link at the bottom of every page of the Site and from the "My account" area. After sending it, the Customer immediately receives an email acknowledgement with the content of the request and its date and time;
or by an unequivocal statement sent by email to [email protected] or by post to the address in Article 2, which may use the form at the end of these Terms (not obligatory). The Seller acknowledges receipt by email.

10.4 Return of the Products. The Customer sends the Products back within 14 days of notifying the withdrawal, to the address given by the Seller in its reply. The direct cost of returning the Products is borne by the Customer. The Customer is only liable for any diminished value resulting from handling other than what is necessary to establish the nature and characteristics of the Products.
10.5 Refund. The Seller refunds all payments received, including standard delivery costs, within 14 days of the day on which it is informed of the withdrawal. The refund is made using the same means of payment used for the purchase (for bank transfers, by bank transfer to the account given by the Customer), unless the Customer expressly agrees otherwise; in any event the Customer incurs no fees for the refund. The Seller may withhold the refund until it has received the Products back or until the Customer has supplied evidence of having sent them, whichever is earlier.

11. Legal guarantee of conformity

11.1 All Products, including food products, are covered by the legal guarantee of conformity under Articles 128 et seq. of the Consumer Code. The Seller is liable for any lack of conformity which becomes apparent within two years of delivery; for food products, conformity is assessed taking into account the best-before or use-by date shown on the label and compliance with the storage instructions.
11.2 In case of a defect, the Customer is entitled, free of charge, to replacement of the Product or, where this is impossible or disproportionately costly and in the other cases provided for by Article 135-bis of the Consumer Code, to a price reduction or to termination of the contract with a refund. Unless proven otherwise, a defect that becomes apparent within one year of delivery is presumed to have existed at the time of delivery.
11.3 To claim under the guarantee, the Customer writes to [email protected] describing the defect, ideally with photos and the batch number shown on the pack. The defect must be reported within two months of its discovery, unless the Seller has acknowledged or concealed it; the claim is time-barred twenty-six months after delivery.
11.4 The natural characteristics of agricultural Products (for example slight differences in colour, size or taste from one harvest to another) and damage caused after delivery by storage not in line with the label instructions are not defects of conformity.

12. Customer service, complaints and dispute resolution

12.1 For assistance and complaints, the Customer can write to [email protected] or to the address in Article 2. The Seller replies within 7 working days.
12.2 If a complaint cannot be settled directly, consumers may turn to an alternative dispute resolution (ADR) body listed in the register kept by the Italian Ministry of Enterprises and Made in Italy, under Articles 141 et seq. of the Consumer Code. Sapori in Corso S.r.l. does not adhere to a specific ADR body, but declares its willingness to take part in the procedure chosen by the consumer.
12.3 Consumers resident in another EU country can ask the European Consumer Centre of their country (ECC-Net) for free assistance.
12.4 Using an ADR procedure is optional and does not affect the Customer's right to go to court.

13. Applicable law and jurisdiction

13.1 The contract is governed by Italian law. Consumers habitually resident in another country keep the protection afforded by the mandatory provisions of the law of their country (Article 6 of Regulation (EC) No 593/2008).
13.2 For disputes with a consumer, the court of the consumer's place of residence or domicile has jurisdiction, if in Italy (Article 66-bis of the Consumer Code); consumers resident in another EU country may sue or be sued in accordance with Regulation (EU) No 1215/2012. For disputes with customers who are not consumers, the Court of Bari has jurisdiction.

14. Personal data

The Customer's data are processed in accordance with the privacy notice published on the Site ("Privacy policy" page).

15. Changes

The Seller may update these Terms by publishing the new version on the Site with its effective date. Orders already sent remain subject to the version in force when they were placed.

Withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: Sapori in Corso S.r.l., Via Le Matine s.n., Mariotto, 70032 Bitonto (BA), Italy – [email protected]

I hereby give notice that I withdraw from my contract of sale of the following goods:

Order number: ……………
Products: ……………
Ordered on: …………… / Received on: ……………
Name: ……………
Address: ……………
Signature (only if this form is sent on paper): ……………
Date: ……………